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Mick-H

Scan is locked in infinite loop

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Hello

I have a problem with AV12 Free. The scan function (Quick and Full) has stopped working.

I click the scan and it starts OK and the timer starts, but it just seems to goes on infinitely. (A normal quick scan takes about 2 / 3 mins on average, never more than 5 mins).

I had to cancel it yesterday, when it was up past an hour as I felt it was locked in a loop.

I've since removed and reinstsalled it, still no change.

I don't know if it is connected, but the Stop button doesn't work either. Neither does closing the application down in Task Manager. Only way to stop it is to reboot PC.

I'm on a Desktop PC with Windows 7

I wonder if you could help in any way.

Thanks
Mick

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Hi again,

According to my contact person the problem is solved in the latest definition updates.

During a hanged scan new definitions are probably not downloaded, and a repair of adaware antivirus, as described in other posts, probably force adaware antivirus to download a new set of definitions and is therefore a good solution.

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22 hours ago, Kven said:

Hi, I am having the same issue since late last week after the definition update and both quick and full scan function were not able to complete at 1 second left in scan with the "Adaware Antivirus Pro" version in Window 7 Home Premium - 64bit

It appears to be a software bug, please provide update to solve this issue immediately.

Thank you.

This was the answer I got from support when I reported it through my adaware pro  box. 

Please try to repair Ad-Aware. Kindly follow the steps listed below:

 

1. Click the Start button on your computer (left-hand side of the screen).

 

2. Click Control Panel in the Start Menu.

 

3. Double-click Add or Remove Programs / Click Programs, and then click Programs and Features.

 

Select Ad-Aware Antivirus from the list and then click Change.

 

The programs installed are typically listed in an alphabetical order.

 

4. With the dialog box displayed, select Repair Ad-Aware and then click Next.

 

5. You can see the repairing process in progress.

 

6. Once the repairing process is complete, click Close.

 

This worked to fix the scan and it is now working properly however it turned off my network protection/firewall and I am unable to get it back on. I had to turn my windows firewall back on and am waiting to hear back from support to see what they advise. It did fix the scan though so happy about that 😀

 

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Hi Mick,

Note that when adaware antivirus is scanning the computer, it saves all files that are scanned and the next time only changed files are scanned. This means that first scan after a new installation can take several hours, even if the later scan only takes a few minutes. Please be patient and let adaware scan e.g. during a whole night.

If that doesn't help, please follow the instructions in this topic:

 

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Just started the scan, and noticed the "Current Scan Target" is blank. I can't say I've ever noticed before, but wonder if this is an indication that nothing is scanning and it's just stuck at the beginning.

scan.jpg.f43b3adc9e424956e4d88beeaf3ac1cb.jpg

Anyway, I'll let it run and come back in the morning.

Thanks again
Mick

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Thank you for reporting, and please post log files if it doesn't work. But I can't reach my contact person at adaware software until Monday, so no hurry.

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I am having the exact same problem. I recently upgraded from free to Adaware Pro. I am also stuck on this screen where it says calculating in the orange bar as pictured above. Except my elapsed time is 22:40:55. Pause works but Stop does not. Closing the program and shutting the computer down has also not got me past this screen. I have never had this issue continue even after shutting the computer down and restarting when it was the free version and I have been using this for years. This is extremely frustrating. Do I get a refund if I uninstall this version and get the free one again?

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Hi Lyresa,

Since you've paid for adaware antivirus you can contact their support team, if you want help directly from the company. You can contact them from the menus in adaware antivirus. If you want to continue in this topic, please attach log files as described in my first post in this topic.

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I had to renew my license keys in the last few days on my 3 computers.  Got the same issue that what it is described here.  The scan function doesn't appears to be able to scan.  Just did a fresh install after many reboot to kill this scan process.

Here was my case:

1- Working well

2- Update the license key

3- Unable to perform full or quick scan (no files reported in the Current Scan Target)

4- Needs at least two reboots to kill the scan process

5- disable Adaware Antivirus PRO

6- Remove the applications and reboot

7- Did a fresh install and reboot

8- add my licenses keys and update definitions

9- Still have the scan issue

Sounds like a software bug ... quite annoying, hopefully it will be solve rapidly by Adaware.  I have 3 licenses for Antivirus PRO all 3 computers show the same problem.

Thanks!

François

Capture-Scan.JPG

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Hi Francois,

Thanks for the report. It would be easier for adaware software to investigate the problem if you can upload log files too.

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hi guys,

having the same, and even worse!  tried getting around the problem by uninstalling, but the process stopped near the end. running a re-instalment doesn´t help either, just says i have the latest version already!

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I've tried the removal tool instead of uninstall from Windows and got the same results:  Scan is stuck in infinite loop.  In order to remove the Adaware software it must be disabled.  If the software is stuck in the scan I figure it out that it takes from 1-2 reboot to stop it before being able to disable Adaware and ready to be remove.

I've opened a ticket at Adaware ... hoping that this will be solve in a near future.  By the time just run without it.

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11 hours ago, Ben Machul said:

That removal tool will not even work! What a waist of my time now I can't even get this crap off my computer.

 

11 hours ago, Francois said:

I've tried the removal tool instead of uninstall from Windows and got the same results:  Scan is stuck in infinite loop.  In order to remove the Adaware software it must be disabled.  If the software is stuck in the scan I figure it out that it takes from 1-2 reboot to stop it before being able to disable Adaware and ready to be remove.

Hi Ben and Francois,

Uninstallation and removal tool don't work while adaware is trying to scan the computer, please start in safe mode before trying to uninstall and remove adaware antivirus.

11 hours ago, Francois said:

I've opened a ticket at Adaware ... hoping that this will be solve in a near future. 

As soon as their office opens, I'll inform my contact person.

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32 minutes ago, Per K said:

same here. the removal tool does not even start!

In safe mode?

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To get the removal tool to work, go to task master look at the process section and select all the occurrences of adaware with the exception of the adaware removal tool and click the End Task button. That should enable you to get the Adaware removal tool to work. It worked for me. Hopefully it will work for you.

Edited by robertfare1
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however, after re-installing and running a quick scan the original problem persists. scan stops 1 (one!) second before completion in an infinite loop. must be a more general issue, which should be up to the software guys to solve. please let us know when working OK again.

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Hi everyone,

I've chatted with my contact person at adaware software and they're trying to reproduce the problem, which is the first step in solving it.

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