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bc10108

*** HELP - R.srvtrck.com ***

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I don't have time to go through the logs now, but will come back later tonight or tomorrow morning.

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You're welcome :)

Is R.srvtrck.com visible in all three browsers?

There are two alternatives below, please read both before deciding which one you want to follow.

 

1. Please go through all extensions and add-ons in your browsers and delete those you aren't using or installed shortly before the time when R.srvtrck.com started to appear. Probably it's related to a recently installed add-on.

These add-ons seems to be installed during December in Firefox:
FF Extension: (SaveFrom.net helper) - C:\Users\BC\AppData\Roaming\Mozilla\Firefox\Profiles\4gr8z2pr.default\Extensions\[email protected] [2018-12-05]

And in Chrome:
CHR Extension: (Dropified (Formerly Shopified App)) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\aogkkekoinpipjlolpcicigndjlcpdcn [2018-12-03]
CHR Extension: (ASINspector PRO) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\cdjbejbeejfiepblooifmpefcmobpcde [2018-12-01]
CHR Extension: (Amazon KW Index and Rank Tracker) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\dehlblnjjkkbapjemjbeafjhjpjoifii [2018-12-08]
CHR Extension: (FBA Calculator Free Extension) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\dkgjopcolgcafhnicdahjemapkniikeh [2018-12-07]
CHR Extension: (MozBar) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\eakacpaijcpapndcfffdgphdiccmpknp [2018-12-01]
CHR Extension: (AMZScout for Amazon Sellers) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\jjddacdiaghmhplanidommpeehflcphk [2018-12-07]
CHR Extension: (Loom - Video Recorder: Screen, Webcam and Mic) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\liecbddmkiiihnedobmlmillhodjkdmb [2018-12-01]
CHR Extension: (AMZScout Stock Stats - Amazon Stock Level Spy) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\liobflkelkokkacdemhmgkbpefgaekkm [2018-12-07]
CHR Extension: (Google Keep Chrome Extension) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\lpcaedmchfhocbbapmcbpinfpgnhiddi [2018-12-10]
CHR Extension: (TubeBuddy for YouTube) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\mhkhmbddkmdggbhaaaodilponhnccicb [2018-12-10]
CHR Extension: (Viral Launch - Market Intelligence) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\ncbhkghndhoddmbfgddpgafhbnijdadj [2018-12-01]
CHR Extension: (Helium 10) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\njmehopjdpcckochcggncklnlmikcbnb [2018-12-07]
CHR Extension: (AMZScout Pro) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\njopapoodmifmcogpingplfphojnfeea [2018-12-07]
CHR Extension: (SetupVPN - Lifetime Free VPN) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\oofgbpoabipfcfjapgnbbjjaenockbdp [2018-12-10]
CHR Extension: (Evernote Web Clipper) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\pioclpoplcdbaefihamjohnefbikjilc [2018-12-07]

Restart the computer and check if you still see R.srvtrck.com.

 

2. AdwCleaner is a good program for deleting adware, but since you've a lot of uncommon programs and add-ons it might show some false positives.

Please, save AdwCleaner by Xplode on the desktop: https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Turn off all programs, including browsers.
Double-click on AdwCleaner to start the program.
Click on I agree to agree to the EULA.

Click on the Scan button.
Wait until the search has finished.

Click on the Logfile button.
Go to the "Scan" tab and open the first logfile (it should be in blue) by double-clicking on it.
A report will be displayed, copy its content and paste into your reply.
If the report isn't displayed, it's available as C:\AdwCleaner\AdwCleaner[S1].txt.

I'll go through the report and give you more advices depending on its content.

Edited by CeciliaB

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The problem is that R.srvtrck.com has been happening for months now.  I am not sure if it's happening in all browsers as I only use Chrome.

 

In Chrome, I see R.srvtrck.com periodically.  For all Amazon URLs, it takes over a minute to load each URL.  What do you suggest?

 

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Well, you've a lot of unusual add-ons in Chrome and several of them seems to be related to Amazon, e.g.:

CHR Extension: (Amazon KW Index and Rank Tracker) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\dehlblnjjkkbapjemjbeafjhjpjoifii [2018-12-08]
CHR Extension: (AMZ Keyword Suggestions Tool) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\fmepmecojinnckcolkihaolakdglmajj [2018-04-06]
CHR Extension: (Right Click Search Amazon) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\iliikbbpieeccmklkfhpahakkekgffah [2018-05-22]
CHR Extension: (AMZScout for Amazon Sellers) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\jjddacdiaghmhplanidommpeehflcphk [2018-12-07]
CHR Extension: (DS Amazon Quick View) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\jkompbllimaoekaogchhkmkdogpkhojg [2018-09-17]
CHR Extension: (AMZScout Stock Stats - Amazon Stock Level Spy) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\liobflkelkokkacdemhmgkbpefgaekkm [2018-12-07]
CHR Extension: (AMZScout Pro) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\njopapoodmifmcogpingplfphojnfeea [2018-12-07]
CHR Extension: (Stock Stats - Amazon Inventory Level Spy) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\ojlbpinnpcdfahelfllpnommlkfiaoho [2017-08-31]
CHR Extension: (Zally - Amazon FBA Calculator+ and More) - C:\Users\BC\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\pdhpeclndbecbnammnjpmklpdpehdagp [2017-12-05]

I suggest that you disable them and test if Amazon works better:

Having a lot of add-ons and having add-ons that are more than a year old (not necessarily compatible with new Chrome versions) can give unwanted behavior.

12 hours ago, bc10108 said:

In Chrome, I see R.srvtrck.com periodically. 

How often is periodically, e.g. every 10th page?
Add-ons, that display ads, usually adds ads on almost every page.

But run AdwCleaner and let's see what it finds.

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If you don't recognize anything you want to keep in the log file, you can clean & repair all items.

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I suggest that you disable all add-ons in Chrome, restart it and test Amazon again. If it's fast, you know that it's one or several add-ons that causes the problem and you can enable and disable some of the add-ons to try to find out which add-on(s) that you need to stop using.

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Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

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