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bdruin

Registration Failed

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Hello,

I went to re-activate my free version of Adaware, and it came up "Registration Failed; Try Again Later". I attempted to register again but with a different email. Same problem. I have uninstalled & reinstalled it, only to find the same results. Following other forums on here, I checked my proxy settings. They were fine. I only have one account on one computer, so I don't exceed my limit. I am unsure as to why this is happening. Can someone help me out please? Thank you!

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6 hours ago, CeciliaB said:

Hi bdruin,

Just to be sure: Is it instead of step 7 in the guide https://www.adaware.com/user-guide/registratio you get that error message?

How many days have you tried?

Yes, I fill out my name & email and select that Ive read the terms & conditions. Then it loads, only to appear with the message “Registration Failed. Please try again later.”

I have tried it for two days now

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Then adaware software needs detailed log files to be able to investigate the problem.
 

1. Please right-click This Computer icon and select
Properties -> Change settings -> Advanced -> Environment Variables -> New (under System variables) -> OK.

In the Varable Name field please type: ADAWARE_LOG_LEVEL
and in the Variable Value field and then type: Debug

If ADAWARE_LOG_LEVEL already exists, write down the current value first.
 

2. Try to register.
 

3. Please follow the instructions in https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem/ incl. the 2nd post.


4. Restore/Delete the variable ADAWARE_LOG_LEVEL that you created, please.

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Before creating the log files described above, adaware software want you to do a complete uninstallation and installation of adaware antiivrus.

1. Uninstall in the usual way.

2. Run the removal tool. https://www.adaware.com/removal-tool

3. Restart the computer.

4. Install adaware antivirus.

5. Restart the computer.

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1 hour ago, CeciliaB said:

Before creating the log files described above, adaware software want you to do a complete uninstallation and installation of adaware antiivrus.

1. Uninstall in the usual way.

2. Run the removal tool. https://www.adaware.com/removal-tool

3. Restart the computer.

4. Install adaware antivirus.

5. Restart the computer.

I followed your instructions and received the same result: Registration failed.

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12 hours ago, bdruin said:

I followed your instructions and received the same result: Registration failed.

Then you've to follow the instructions about the log files.

 

6 hours ago, Manabozo said:

Yep, I am at the same spot myself.

Hi Manabozo,

Even you've to do a complete uninstallation, incl. Removal tool, installation and collection of detailed logs.

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Hi Dov3ie,

Adaware software needs more information to be able to solve the problem, please follow what i replied to Manabozo above.

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