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Skurcey

I cant register as a free user

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Sorry Skurcey, I asked my contact person two days ago and he hadn't heard anything from the developer.

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Good!

Have you restarted the computer since you managed to register and activate?

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You uploaded a screen shot of the error message on April 17, but I can't see anything with "cernakrnl.xmv" in it. Can you upload a new one where you can see that?

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It's very difficult to read the error message since it's very small. Is this correct?

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Please wait while we update your definition files.

Downloading file: Plugins/cevakrnl.xmd
(20.47 MB of 260.13) MB

 

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Hello @Skurcey!

Did you get install package from official  site? Download installer by link .

Please, try to use Removal Tool before new installation.  Have you already used it? 

As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file.

Thanks.

 

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11 hours ago, LSArtem said:

Hello @Skurcey!

Did you get install package from official  site? Download installer by link .

Please, try to use Removal Tool before new installation.  Have you already used it? 

As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file.

Thanks.

 

yes, and yes i could download the .gzip

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Hello @Skurcey!

Please try to do such actions:

  • shut down CCleaner
  • turn OFF Real-time protection in Virus & Threat protection (Windows Defender Security Center)

image.png

Also we can check you system anomalies - download FRST and send us all logs in archive. 

Thank you!

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12 hours ago, Skurcey said:

Sorry LSAArtem what am i supposed to do with this program?

Do you mean FRST?
With FRST you do the following:

Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Start the FRST program.

Read the disclaimer and click Yes to accept it.
Click Scan button.
When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop.

Please, attach them to your reply.
Artem will go through the log files and come back with more instructions.

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Have you tried to go back to the DNS of your internet provider instead of using Google's?

There are a lot of drivers from Bitdefender in the FRST log but I'm not sure that all of them belongs to adware antivirus. @LSArtem please check.

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Checking logs again...   

I tried to install from a scratch  from 2 different locations - no problems at all. 

Something is closing connection to update server during application definitions update. 

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Hello @Skurcey

I recommend you uninstall existing version of Adaware.   Make full uninstall of CCleaner.  Reset DNS and DHCP servers configuration to default.  Download the latest version of Adaware from site

 image.png

Install it and try to update definitions. 

Also i wonder what option did you check -  install like second line of defence  or first one?

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Did you uninstall CCleaner before the installation of adaware?

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