I cant register as a free user

[Skurcey 0]

i try to create my account, and it say: Your registration could not be completed, please try again later

[CeciliaB 478]

Sorry Skurcey, I asked my contact person two days ago and he hadn't heard anything from the developer.

[Skurcey 0]

OK, no problem

[Skurcey 0]

I managed to register for a reason, but i cant still update the definitions

[CeciliaB 478]

Good!

Have you restarted the computer since you managed to register and activate?

[Skurcey 0]

yes

it block everytime at cernakrnl.xmv

Edited May 6, 2019 by Skurcey

[CeciliaB 478]

You uploaded a screen shot of the error message on April 17, but I can't see anything with "cernakrnl.xmv" in it. Can you upload a new one where you can see that?

[Skurcey 0]

https://imgur.com/a/UavTHTi

then i have the error "something is preventing you from downloading the definitions"

[CeciliaB 478]

It's very difficult to read the error message since it's very small. Is this correct?

Quote

Please wait while we update your definition files.

Downloading file: Plugins/cevakrnl.xmd
(20.47 MB of 260.13) MB

 

[LSArtem 6]

Hello @Skurcey!

Did you get install package from official  site? Download installer by link .

Please, try to use Removal Tool before new installation.  Have you already used it? 

As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file.

Thanks.

 

[Skurcey 0]

11 hours ago, LSArtem said:

Hello @Skurcey!

Did you get install package from official  site? Download installer by link .

Please, try to use Removal Tool before new installation.  Have you already used it? 

As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file.

Thanks.

 

yes, and yes i could download the .gzip

[LSArtem 6]

Hello @Skurcey!

Please try to do such actions:

• shut down CCleaner
• turn OFF Real-time protection in Virus & Threat protection (Windows Defender Security Center)

• turn OFF  Firewall
• clear ARP cache (https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/)
• make full reinstall of Adaware 12

Also we can check you system anomalies - download FRST and send us all logs in archive. 

Thank you!

[Skurcey 0]

Sorry LSAArtem what am i supposed to do with this program? i tried to look the help but it s over complicated

[CeciliaB 478]

12 hours ago, Skurcey said:

Sorry LSAArtem what am i supposed to do with this program?

Do you mean FRST?
With FRST you do the following:

Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Start the FRST program.

Read the disclaimer and click Yes to accept it.
Click Scan button.
When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop.

Please, attach them to your reply.
Artem will go through the log files and come back with more instructions.

[Skurcey 0]

here you are,

sorry i didnt see the scan box, i though it was gray out

FRST.txt

Addition.txt

[Skurcey 0]

Now it s stuck at emalware.222

[CeciliaB 478]

Have you tried to go back to the DNS of your internet provider instead of using Google's?

There are a lot of drivers from Bitdefender in the FRST log but I'm not sure that all of them belongs to adware antivirus. @LSArtem please check.

[LSArtem 6]

Hello @CeciliaB!  I checked drivers. Everything seems OK. 

[CeciliaB 478]

Good but why does Skurcey have problems?

[LSArtem 6]

Checking logs again...   

I tried to install from a scratch  from 2 different locations - no problems at all. 

Something is closing connection to update server during application definitions update. 

[LSArtem 6]

Hello @Skurcey! 

I recommend you uninstall existing version of Adaware.   Make full uninstall of CCleaner.  Reset DNS and DHCP servers configuration to default.  Download the latest version of Adaware from site

 

Install it and try to update definitions. 

Also i wonder what option did you check -  install like second line of defence  or first one?

[Skurcey 0]

1st line of defense, i changed my DNS to default, and reinstall

i still cant update definitions

[CeciliaB 478]

Did you uninstall CCleaner before the installation of adaware?

[Skurcey 0]

yes

[CeciliaB 478]

@LSArtemAny suggestions?

[Skurcey 0]

thanks @ceciliaB for the effort ^^