Skurcey 0 Report post Posted April 16, 2019 i try to create my account, and it say: Your registration could not be completed, please try again later Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 1, 2019 Sorry Skurcey, I asked my contact person two days ago and he hadn't heard anything from the developer. Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 2, 2019 OK, no problem Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 6, 2019 I managed to register for a reason, but i cant still update the definitions Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 6, 2019 Good! Have you restarted the computer since you managed to register and activate? Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 6, 2019 (edited) yes it block everytime at cernakrnl.xmv Edited May 6, 2019 by Skurcey Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 6, 2019 You uploaded a screen shot of the error message on April 17, but I can't see anything with "cernakrnl.xmv" in it. Can you upload a new one where you can see that? Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 7, 2019 https://imgur.com/a/UavTHTi then i have the error "something is preventing you from downloading the definitions" Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 7, 2019 It's very difficult to read the error message since it's very small. Is this correct? Quote Please wait while we update your definition files. Downloading file: Plugins/cevakrnl.xmd (20.47 MB of 260.13) MB Â Quote Share this post Link to post Share on other sites
0 LSArtem 6 Report post Posted May 7, 2019 Hello @Skurcey! Did you get install package from official site? Download installer by link . Please, try to use Removal Tool before new installation. Have you already used it? As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file. Thanks.  Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 8, 2019 11 hours ago, LSArtem said: Hello @Skurcey! Did you get install package from official site? Download installer by link . Please, try to use Removal Tool before new installation. Have you already used it? As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file. Thanks.  yes, and yes i could download the .gzip Quote Share this post Link to post Share on other sites
0 LSArtem 6 Report post Posted May 8, 2019 Hello @Skurcey! Please try to do such actions: shut down CCleaner turn OFF Real-time protection in Virus & Threat protection (Windows Defender Security Center) turn OFF Firewall clear ARP cache (https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/) make full reinstall of Adaware 12 Also we can check you system anomalies - download FRST and send us all logs in archive. Thank you! Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 8, 2019 Sorry LSAArtem what am i supposed to do with this program? i tried to look the help but it s over complicated Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 9, 2019 12 hours ago, Skurcey said: Sorry LSAArtem what am i supposed to do with this program? Do you mean FRST? With FRST you do the following: Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Start the FRST program. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop. Please, attach them to your reply. Artem will go through the log files and come back with more instructions. Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 9, 2019 here you are, sorry i didnt see the scan box, i though it was gray out FRST.txt Addition.txt Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 13, 2019 Now it s stuck at emalware.222 Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 13, 2019 Have you tried to go back to the DNS of your internet provider instead of using Google's? There are a lot of drivers from Bitdefender in the FRST log but I'm not sure that all of them belongs to adware antivirus. @LSArtem please check. Quote Share this post Link to post Share on other sites
0 LSArtem 6 Report post Posted May 13, 2019 Hello @CeciliaB!  I checked drivers. Everything seems OK. Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 13, 2019 Good but why does Skurcey have problems? Quote Share this post Link to post Share on other sites
0 LSArtem 6 Report post Posted May 13, 2019 Checking logs again...  I tried to install from a scratch from 2 different locations - no problems at all. Something is closing connection to update server during application definitions update. Quote Share this post Link to post Share on other sites
0 LSArtem 6 Report post Posted May 13, 2019 Hello @Skurcey! I recommend you uninstall existing version of Adaware.  Make full uninstall of CCleaner. Reset DNS and DHCP servers configuration to default. Download the latest version of Adaware from site  Install it and try to update definitions. Also i wonder what option did you check - install like second line of defence or first one? Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 14, 2019 1st line of defense, i changed my DNS to default, and reinstall i still cant update definitions Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 15, 2019 Did you uninstall CCleaner before the installation of adaware? Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 15, 2019 yes Quote Share this post Link to post Share on other sites
0 CeciliaB 478 Report post Posted May 16, 2019 @LSArtemAny suggestions? Quote Share this post Link to post Share on other sites
0 Skurcey 0 Report post Posted May 16, 2019 thanks @ceciliaB for the effort ^^ Quote Share this post Link to post Share on other sites
i try to create my account, and it say: Your registration could not be completed, please try again later
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