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SUNNY

Definitions Update cannot be done for so long

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Hi, I downloaded the Adaware 12 version some days back, and I have been trying to update the definitions but once it gets to 6 % it cuts off and starts all over.

Please what could be the reason.

Sunny

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Hi Sunny,

Do you have a fast or slow internet connection?

Which antivirus program did you use before the installation of adaware antivirus?
It might be some left-overs of it that disturb adaware antivirus.

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Thank you, CeciliaB.

Yes, i used Avast Antivirus before installing Adaware-12 Antivirus.

However, I did not uninstall the Avast before installing Adaware.

That means, I have 2 anitivirus programmes on my pc, could this be the reason?

Also, is it better to have 1 antivirus software as against having 2?

Thanks.

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You're welcome.

3 hours ago, SUNNY said:

That means, I have 2 anitivirus programmes on my pc, could this be the reason?

Yes, if you didn't select to install adaware antivirus in compatible mode. Did you select that?

3 hours ago, SUNNY said:

Also, is it better to have 1 antivirus software as against having 2?

Yes, since both programs have low level drivers that want to do the same thing (check all files that you open) the drivers can disturb each other and cause problems. The exception is if you select to install adaware antivirus in compatible mode since the low level drivers aren't installed in compatible mode, but then you probably need to configure Avast to ignore all folders of adware antivirus. In compatible mode adaware antivirus only is running when you select to scan the computer, it doesn't give you any realtime scanning of everything you open, download etc.

Now I think it's best if you uninstall both antivirus programs, restart the computer, run the removal tool of both programs and restart the computer before installing the antivirus program that you https://www.adaware.com/removal-toolwant to have.

Removal tools:
https://www.avast.com/uninstall-utility
https://www.adaware.com/removal-tool

 

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