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Megladon

Can't turn on network protection, cant send support mail or do full system scan.

Question

Hi. For some reason I cant turn on network protection. The button is gray, and I cant even check settings or anything. If I try to send a support mail, it stays infinaltly on sending. If I start a full system scan, it begins to scan and after a while ad aware antivirus shuts down and says: service not avaible. Ive checked the logs but cannot understand what change I can do to fix this issue. I think, but not certain, that this issue occured after I updated windows. 

 

I have Ad-aware antivirus pro.

 

This is my latest log file, if someone can make sense of it:

[1][error][2019-08-10 03:01:58.055714][00:00:00][0x00000438][0x00002484][AdAwareIncompatibles][AdAwareIncompatibles::Detail::DirectorImpl<struct AdAwareIncompatibles::IDirector>::InitIncompatibles][86]: d:\lavasoft\internal_libraries\DllHelper\0.0.1.0\projects\common\Include\DllHelper/Dll.h(34): Throw in function __cdecl DllHelper::Detail::Dll<struct DllHelper::DllTag>::Dll(const class boost::filesystem::path &)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Windows>
std::exception::what: C:\Program Files\adaware\adaware antivirus\adaware antivirus\12.6.1005.11662\OEMUninstall.dll
[struct ExceptionHelper::TagError * __ptr64] = 126

[2][error][2019-08-10 03:02:16.395908][00:00:18][0x00000438][0x00002484][AdAwareNetworkProtection][AdAwareNetworkProtection::KernelImpl::KernelImpl][37]: couldn't initialize ignis. status=-402522091
[3][error][2019-08-10 03:02:16.395908][00:00:18][0x00000438][0x00002484][rpc_server][RpcServer::Modules::CreateNetworkProtection][949]: couldn't initialize ignis. status=-402522091
[4][error][2019-08-10 03:02:16.835534][00:00:18][0x00000438][0x00000838][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[5][error][2019-08-10 03:12:27.478088][00:10:29][0x00000438][0x0000125c][AdAwareApplicationUpdater][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[6][error][2019-08-10 03:12:45.722048][00:10:47][0x00000438][0x000013a4][AdAwarePromo][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[7][error][2019-08-10 03:54:44.874165][00:52:46][0x00000438][0x00002bd8][AdAwareWebProtection][AdAwareWebProtection::MalwareUrls::Update][192]: Src\MalwareUrls.cpp(487): Throw in function class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > __cdecl AdAwareWebProtection::MalwareUrls::LoadZipDataFromServer(int)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: couldn't download zip data

[8][error][2019-08-10 04:02:43.784200][01:00:45][0x00000438][0x00000470][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[9][error][2019-08-10 04:09:46.736131][01:07:48][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\resutils.dll
[10][error][2019-08-10 04:09:47.516103][01:07:49][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\drivers\sv-SE\ndis.sys.mui
[11][error][2019-08-10 04:09:47.955839][01:07:49][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\drivers\ndproxy.sys
[12][error][2019-08-10 04:09:48.846099][01:07:50][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\sv-SE\Windows.StateRepository.dll.mui
[13][error][2019-08-10 04:09:49.176312][01:07:50][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\drivers\pacer.sys
[14][error][2019-08-10 04:09:49.276309][01:07:51][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\drivers\rasacd.sys
[15][error][2019-08-10 04:10:21.446304][01:08:23][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\servicing\InboxFodMetadataCache\metadata\Language.Basic~fr-fr~1.0.mum
[16][error][2019-08-10 04:10:21.476518][01:08:23][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\servicing\InboxFodMetadataCache\metadata\Language.Basic~ja-jp~1.0.mum
[17][error][2019-08-10 04:10:21.706587][01:08:23][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\servicing\InboxFodMetadataCache\metadata\Language.Handwriting~ru-ru~1.0.mum
[18][error][2019-08-10 04:10:21.736664][01:08:23][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\servicing\InboxFodMetadataCache\metadata\Language.Handwriting~zu-za~1.0.mum
[19][error][2019-08-10 04:10:22.431702][01:08:24][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\WinSxS\Temp\PendingRenames\635a11c4204fd50103000000b029b011.$$.cdf-ms
[20][error][2019-08-10 05:02:38.220180][02:00:39][0x00000438][0x00002a28][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[21][error][2019-08-10 05:08:15.979727][02:06:17][0x00000438][0x00002980][AdAwareNotice][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[22][error][2019-08-10 05:08:16.369821][02:06:18][0x00000438][0x00002980][NoticeService][NoticeService::Wrapper::GetNoticeAdAware][158]: result is false
[23][error][2019-08-10 05:13:28.073048][02:11:29][0x00000438][0x00002bd8][AdAwareWebProtection][AdAwareWebProtection::MalwareUrls::Update][192]: Src\MalwareUrls.cpp(487): Throw in function class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > __cdecl AdAwareWebProtection::MalwareUrls::LoadZipDataFromServer(int)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: couldn't download zip data

[24][error][2019-08-10 06:02:28.658488][03:00:30][0x00000438][0x00000a14][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[25][error][2019-08-10 07:02:41.707746][04:00:43][0x00000438][0x0000197c][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[26][error][2019-08-10 07:14:15.773781][04:12:17][0x00000438][0x00002980][AdAwareNotice][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[27][error][2019-08-10 07:14:16.163799][04:12:17][0x00000438][0x00002980][NoticeService][NoticeService::Wrapper::GetNoticeAdAware][158]: result is false
[28][error][2019-08-10 07:24:45.655495][04:22:47][0x00000438][0x000013a4][AdAwarePromo][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[29][error][2019-08-10 08:02:26.639217][05:00:28][0x00000438][0x00001484][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[30][error][2019-08-10 09:02:25.807358][06:00:27][0x00000438][0x00000dac][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[31][error][2019-08-10 09:20:15.536532][06:18:17][0x00000438][0x00002980][AdAwareNotice][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[32][error][2019-08-10 09:20:15.926362][06:18:17][0x00000438][0x00002980][NoticeService][NoticeService::Wrapper::GetNoticeAdAware][158]: result is false
[33][error][2019-08-10 09:30:27.108497][06:28:28][0x00000438][0x00001de0][AdAwareApplicationUpdater][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[34][error][2019-08-10 10:02:26.952756][07:00:28][0x00000438][0x00002500][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[35][error][2019-08-10 11:02:41.595399][08:00:43][0x00000438][0x00000a1c][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[36][error][2019-08-10 11:26:15.293209][08:24:16][0x00000438][0x00002980][AdAwareNotice][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[37][error][2019-08-10 11:26:15.684213][08:24:17][0x00000438][0x00002980][NoticeService][NoticeService::Wrapper::GetNoticeAdAware][158]: result is false
[38][error][2019-08-10 11:36:48.335965][08:34:50][0x00000438][0x000013a4][AdAwarePromo][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[39][error][2019-08-10 11:55:22.859624][08:53:24][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\5bf3aec1e2354e12f9476c318d90a261\mscorlib.ni.dll
[40][error][2019-08-10 11:55:22.913016][08:53:24][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\drivers\msfs.sys
[41][error][2019-08-10 11:55:23.314129][08:53:24][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\config\systemprofile\AppData\Local\CM2C43F.tmp
[42][error][2019-08-10 11:55:23.446707][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.log
[43][error][2019-08-10 11:55:23.514725][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\config\systemprofile\AppData\Local\CM2C535.tmp
[44][error][2019-08-10 11:55:23.693133][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\System32\config\systemprofile\AppData\Local\CM2C5EA.tmp
[45][error][2019-08-10 11:55:23.715272][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.log
[46][error][2019-08-10 11:55:23.730897][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.log
[47][error][2019-08-10 11:55:23.778826][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.log
[48][error][2019-08-10 11:55:23.799958][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.log
[49][error][2019-08-10 11:55:23.862471][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.log
[50][error][2019-08-10 11:55:23.893724][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Temp\tpm-2a70-2b98-243c691.tmp
[51][error][2019-08-10 11:55:23.893724][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Temp\tw-2a70-2b98-243c6b1.tmp\c1c5c590-55fe-40ef-8596-d31d6f54a238
[52][error][2019-08-10 11:55:23.931489][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\assembly\GAC_MSIL\System.Core\3.5.0.0__b77a5c561934e089\System.Core.dll
[53][error][2019-08-10 11:55:23.947116][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Provisioning\Packages\Power.Settings.Control.ppkg
[54][error][2019-08-10 11:55:23.962743][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Temp\tw-2a70-2b98-243c717.tmp\cac482ff-210a-475f-9485-6800853e3647
[55][error][2019-08-10 11:55:23.978370][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Temp\tpm-2a70-2b98-243c72c.tmp
[56][error][2019-08-10 11:55:23.978370][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Provisioning\Packages\Power.Settings.Graphics.ppkg
[57][error][2019-08-10 11:55:23.978370][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Temp\tw-2a70-2b98-243c72d.tmp\122325db-4dab-4306-8922-15a52e7435bd
[58][error][2019-08-10 11:55:23.993998][08:53:25][0x00000438][0x000015ac][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Temp\tpm-2a70-2b98-243c72e.tmp
[59][error][2019-08-10 11:55:24.016136][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\Microsoft.NET\assembly\GAC_MSIL\System.ServiceModel\v4.0_4.0.0.0__b77a5c561934e089\System.ServiceModel.dll
[60][error][2019-08-10 11:55:24.194131][08:53:25][0x00000438][0x0000021c][AdAwareRealTimeProtection][AdAwareRealTimeProtection::Detail::DirectorImpl<struct AdAwareRealTimeProtection::IDirector>::GzCbkScanObject][718]: couldn't scan buffer. path=C:\Windows\assembly\NativeImages_v4.0.30319_64\Accessibility\51fa315f58c3307965fb46c3d0615c63\Accessibility.ni.dll.aux.tmp
[61][error][2019-08-10 12:02:32.185150][09:00:33][0x00000438][0x00000bb4][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[62][error][2019-08-10 13:02:28.234045][10:00:29][0x00000438][0x00000d4c][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[63][error][2019-08-10 13:32:15.561266][10:30:16][0x00000438][0x00002980][AdAwareNotice][AdAwareUpdaterKernel::PartnerParametersReader::Get][38]: Partner config not found. Path=C:\ProgramData\adaware\adaware antivirus\Options\Partner.xml
[64][error][2019-08-10 13:32:15.961397][10:30:17][0x00000438][0x00002980][NoticeService][NoticeService::Wrapper::GetNoticeAdAware][158]: result is false
[65][error][2019-08-10 14:02:27.436481][11:00:28][0x00000438][0x000016d4][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

[66][error][2019-08-10 14:08:49.676202][11:06:50][0x00000438][0x00002bd8][AdAwareWebProtection][AdAwareWebProtection::MalwareUrls::Update][192]: Src\MalwareUrls.cpp(487): Throw in function class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > __cdecl AdAwareWebProtection::MalwareUrls::LoadZipDataFromServer(int)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: couldn't download zip data

[67][error][2019-08-10 15:02:42.212580][12:00:43][0x00000438][0x00002b48][rpc_server][RpcServer::Wss::DisableWindowsDefender][42]: ..\common\all\src\WindowsDefenderImpl.cpp(25): Throw in function void __cdecl WindowsSystemSecurity::WindowsDefenderImpl::Enable(bool)
Dynamic exception type: class boost::exception_detail::clone_impl<struct ExceptionHelper::Exception>
std::exception::what: Har inte implementerats

 

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3 answers to this question

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  • 0

Hi Megladon,

Have you Windows 7, 8 or 10?
Earlier Windows versions are not supported.

Are Windows fully updated?

I suggest that you start with:

  1. Please, uninstall adaware antivirus.
  2. Restart the computer.
  3. Run the Removal tool: https://www.adaware.com/removal-tool
  4. Restart the computer.
  5. Fetch and install adaware antivirus: https://www.adaware.com/antivirus

Can you activate and use adaware antivirus as usual now?

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  • 0

Hi again.

2 out of 3 issues fixed.

I follwed your instructions and now network protection (adaware firewall) works again. I can do custom scans of: Rootkits, processes, deep scan, smart scan, cookies, registry, and boot sectors. When I try to do a full system scan however it still goes to: service unavaible after about 10-15 seconds of calculating. 

The two latest entries in the log file that I know are in respons to this error (due to timestamps) are these:

[22][error][2019-08-10 22:51:05.793128][00:06:14][0x00000e34][0x00001258][AdAwareScanner][AdAwareScanner::ScannerImpl::EnumerateFiles][518]: invalid handle. path=C:\ProgramData\Microsoft\WwanSvc\DMProfiles. handle=FFFFFFFFFFFFFFFF
[23][error][2019-08-10 22:51:05.793128][00:06:14][0x00000e34][0x00001258][AdAwareScanner][AdAwareScanner::ScannerImpl::EnumerateFiles][518]: invalid handle. path=C:\ProgramData\Microsoft\WwanSvc\Profiles. handle=FFFFFFFFFFFFFFFF

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