Alf_H 0 Report post Posted September 30, 2019 My key will go out of time shortly. The automatic window (call a new key) in Antivirus Free 11 doesn't work. The error "Can not get information - Please try again later' will appear. (Perhaps the internet speed is too slow.) I typed in my name and my email-adrtess correctly. Please can you send my y new key. Thank you. Quote Share this post Link to post Share on other sites
0 CeciliaB 463 Report post Posted October 1, 2019 Hi Alf, The latest version is adaware antivirus 12. Any particular reason why you haven't upgraded to that version? What's you internet speed? Quote Share this post Link to post Share on other sites
0 Alf_H 0 Report post Posted October 1, 2019 Version 12 is not compatible with my Operatings system (XP SP3) Quote Share this post Link to post Share on other sites
0 CeciliaB 463 Report post Posted October 1, 2019 I see, I have sent a PM with a license key to you. 1 Quote Share this post Link to post Share on other sites
0 Alf_H 0 Report post Posted October 1, 2019 Same problem.... I type in the key and click 'send' Activation could not be completed. Please try again later. But all the years before it works fine. Quote Share this post Link to post Share on other sites
0 CeciliaB 463 Report post Posted October 2, 2019 What's you internet speed?  Quote Share this post Link to post Share on other sites
0 Alf_H 0 Report post Posted October 4, 2019 UMTS/ HSPA via Internet-Surf-Stick/ USB (O2/ Telefonica Germany/ E+). But different. Sometimes I have faster WLAN (in Hotel, Airports etc.) Quote Share this post Link to post Share on other sites
0 CeciliaB 463 Report post Posted October 4, 2019 I understand that it's not very fast internet over the mobile network and that can be a bit unreliable. Do you find it difficult to visit different web sites, slow, lags etc.? If you think it's rather fast, it shouldn't be a problem to activate adaware antivirus. Do you know who fast the connection usually is? It is easier for the developers to understand the problem if they have a figure. Adaware antivirus won't stop to work when the key goes out. Quote Share this post Link to post Share on other sites
0 Alf_H 0 Report post Posted October 27, 2019 Ad-Aware stop working because the key get out of time. But I get no connection to the server to update. I still tested a free WLAN (fast), but the same problem. No Connection to the server. "Please try again later". I don'äät know why ? Quote Share this post Link to post Share on other sites
0 CeciliaB 463 Report post Posted October 28, 2019 I've asked my contact person if the support of Ad-Aware Antivirus version 11 has stopped but I haven't received an answer yet, please be patient. Quote Share this post Link to post Share on other sites
0 CeciliaB 463 Report post Posted November 1, 2019 Hi again, It should be possible for users of Ad-Aware 11.15 and later to activate, but the keys I've might be too old. Please try to register with an email address from a well-known provider as Google's Gmail, Microsoft's Outlook or Yahoo Mail. Quote Share this post Link to post Share on other sites
0 CeciliaB 463 Report post Posted November 5, 2019 Hi @Alf_H, I've sent a new license key in a PM to you, the previous one is probably too old. Quote Share this post Link to post Share on other sites
My key will go out of time shortly.
The automatic window (call a new key) in Antivirus Free 11 doesn't work.
The error "Can not get information - Please try again later' will appear. (Perhaps the internet speed is too slow.)
I typed in my name and my email-adrtess correctly.
Please can you send my y new key. Thank you.
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