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Rose-Dew

License Key.

Question

Hello,

I'm sorry to keep messing up.

But around October I had computer problems and completely reinstalled Windows.

I lost the license key to Adaware Pro again. I've been using the free version these last couple of months.

Tried contact customer service, but that somehow didn't work out.

Hence I'm here. Could you help me?

Thanks!

Rose

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5 hours ago, CeciliaB said:

I can not Log in to "My adaware".  I do not know the password , I use Password reminder :

Quote

A new password has been sent to your email address.
Please check your inbox, junk, spam and bulk folder

BUT: I do not receive mail.

 

There may be a problem in the mail ?

I can not register with my mail, on the forum, I get an error  -

Quote

You are not allowed to use that email address on this site.

 

I paid at 2/8/2020 adaware pro, but still have not received a license key.

I'm crying/

p.s. sorry for my bad english.

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15 minutes ago, Gosudar said:

BUT: I do not receive mail.

Hi Gosudar,

Are you logging in to your web mail or checking your mail with an app or a program?
It's important to check the spam folder etc. in the web mail.

If you aren't using one of the larger email providers as Gmail, Microsoft Outlook or Yahoo Mail, I suggest that you register an email address at one of them.

Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/

No problem to understand your English, I hope that you can understand me.

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6 minutes ago, CeciliaB said:

Are you logging in to your web mail or checking your mail with an app or a program?
It's important to check the spam folder etc. in the web mail.

I check inbox, check spam/ No mail/

I'm very sad .

From what date the calculation starts, from the date of payment or activation ?

 

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31 minutes ago, CeciliaB said:

No problem to understand your English, I hope that you can understand me.

Yes/

I understand and i see bugs in you profile :default_tongue: :

adaware-mail-er2.jpg

Edited by Gosudar

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19 minutes ago, Gosudar said:

I check inbox, check spam/ No mail/

I'm very sad .

From what date the calculation starts, from the date of payment or activation ?

 

Sorry, now I don't understand you. What do you mean with "calculation"?

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1 minute ago, CeciliaB said:

Sorry, now I don't understand you. What do you mean with "calculation"? 

Sorry, translate.google.com stupid/

I paid adaware pro at 2/8/2020

Today 02/20/2020 and i can not activated my license key/

When will the paid one year end ?

 

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On 2/20/2020 at 1:46 PM, CeciliaB said:

Thank you, CeliaB.

I went through the steps and everything worked out!

Also I'm very happy it's possible to register for an account now, where the software key  can be recuperated.

It's very good for me, I seem to loose it sometimes!

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