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Mr. Moto

Automated Scan

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The Automated Scan never scans.   The scheduled settings are set to "Daily", "Quick" and "3:00AM".

It doesn't matter as far as the scheduled settings -- no matter what I set them at Adaware never runs an automated scan.

I always find that Adaware tells me that I need to run a scan (after a few days) because the Automated Scan fails to start.  Manual scans work fine.

Please advise as to what I need to do to get this function to work.

Thanks in advance

 

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Hi Mr. Moto,

Please try this:

  1. Save your license key.
  2. Uninstall adaware antivirus: https://www.adaware.com/antivirus/how-to-uninstall
  3. Restart the computer.
  4. Run the Removal Tool: https://www.adaware.com/removal-tool
  5. Restart the computer.
  6. Install adaware antivirus again.
  7. Restart the computer.

Please report back if the automated scans work again.

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Thank you for your reply.

Before I go to this extent -- I have a question.

I'm assuming that the "Automated" scan will perform even while the computer is in "Sleep" mode -- is that correct?

I don't want to do all of the above if this isn't the case (because my computer will of course generally be in "Sleep" mode at the time the "Automated" scan is scheduled (3:00AM daily).

Oh and one other thing -- since I'm  on Windows 7.... could that be a problem?  Does Adaware have any problems on Windows 7?

Thanks again.

Edited by Mr. Moto
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You're welcome :default_smile:

I think the computer must be on, I don't think Windows can tell adaware antivirus to perform a scan if Windows isn't running.

Windows 7 is supported at the moment, but I don't know for how long time.

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Well actually Windows IS running (is not "shutdown") when in "Sleep" mode  -- but the issue is whether a specific scheduled event will take the computer out of "Sleep" mode in order to run the schedule event..

To clarify -- windows has various power modes including "Sleep" and "Hibernate" neither of which is a "Shutdown" hence in both of the first two states Windows is "running" but must be "woke up" from either "Sleep" or "Hibernate" depending upon the mode the computer might be in at the time.

What I've done is tried doing a "Repair" of Adaware in "Programs & Features" in the hope this might help -- which finished with a status "successful repair".

Then under "Advanced Power Settings" I've enabled the Sleep mode "Enable Wake Timers" option in the hope this will facilitate the "wake" state out  of "Sleep" mode at the time the Adaware Automated Scan is scheduled.

To test to see if Adaware will actually perform an "Automated Scan" (regardless of the possible "sleep" mode issues)-- I schedule the Automated scan for 12:00AM this morning (4-16-20) with the computer in "Wake" state at the time (that is not in "Sleep" mode) just to make sure that Automated Scan works at all and I'm happy to report that it did scan successfully.  So I now know that "Automated Scans" DO work and the only thing remaining is why Adaware did not wake the computer from "Sleep" mode before this.

So with Automated Scan working -- now it all comes down to the question: will the enabled Sleep Modes "Enable Wake Timers" fix my problem as far as the Automated Scan working when the computer happens to be in "Sleep" mode at the time the scan is scheduled.

I'm crossing my fingers that what I've done will solve the "Sleep" mode issue and do a scan tomorrow at the same time.

I'll report back tomorrow.   If it does scan (w/out my intervening to wake the computer) then it will apparently have been either the "Repair" and/or enabling the "Sleep" options "Enable Wake Timers" that did the trick (I'm thinking  most likely if successful tomorrow it was the "Enable Wake Timers" that addressed the "Sleep" issue).

Hmm, now that I think about it the Adaware "Repair" option may have made the difference as far as the Automated Scan working in the first place  (regardless of the separate "Sleep" mode issue) because as I recall now when I tried scheduling the Automated Scan in the past it would not start on the time it was scheduled to start (unless Adaware requires the Automated Scan to start the next day and will not start for a scheduled time on the same day which was what didn't work before).  Perhaps  you know -- will an Automated Scan that is scheduled for a time on the same day work?  Or does the date have to change for the Automated Scan to work hence a test is not possible on the same day?  If the day change is required then that would explain the failure to test for an Automated Scan while I'm not the computer at the time on the same day and the "Sleep" mode (prior to my setting the"Enable Wake Timers" to enabled) was what had presumably prevented subsequent Automated Scans to perform while I was not present on the computer.

Again, I'll know more tomorrow as far as whether the Automated Scans will work as scheduled w/out my intervention as far as avoiding "Sleep" mode is concerned.

Oh btw, I am Mr.Moto -- I had forgot my original login info before starting this topic so created the new Mr. Moto account to post the topic and since found my original login ID so am using that now. :)

 

Edited by adaboy
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1 hour ago, adaboy said:

Perhaps  you know -- will an Automated Scan that is scheduled for a time on the same day work? 

Yes, it should be possible to schedule a scan for the same day, as long as it's later the same day.

I keep my fingers crossed.

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Most people will have their computer at the very minimum enter "Sleep" mode (some use "Hibernate" mode etc.) after a specific amount of idle time has passed as opposed to leaving their computer awake at all times.  Because Adaware Automated Scans will only run when the computer is in "Wake" mode there are specific requirements that need to be done to assure that Automated Scans will reliably run.

So for users who want Adaware to run Automated Scans scheduled during times the computer will most likely not be awake (during times the user will typically be away from their computer such as 12AM - 5AM) it is a necessary prerequisite to "wake" the computer prior to the time the Automated Scan is scheduled to run.  This can be accomplished, for example, by scheduling a task (i.e. using Windows Task Scheduler) that will wake the computer from "Sleep" or "Hibernate" modes just prior to the time when the Automated Scan is scheduled to run.  Keep in mind, if the user requires a password to gain access to Windows then the "Run whether user is logged on or not" setting must to be enabled in the Windows Task Scheduler for that task.  (Note: In the event the computer is already awake at the time -- then the scheduled task to "wake" the computer will do nothing.)

One more thing, it may be necessary to enable the "Sleep" setting "Allow wake timers" under Windows "Power Options" >  "Advanced settings" (see attached screen-shot).

If all of this is done the Adaware Automated Scans should always successfully run as scheduled.

Allow wake timers.png

Edited by Mr. Moto
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