Difficulty upgrading to Total Security version

[A N G E L 0]

Hello
I have purchased the license of Total Security
But unfortunately there is no place to enter the license!
I logged in with Gmail after installation
But there is no place where I can enter the license to upgrade the product to the Total version!
How should I use the purchased license?

[CeciliaB 478]

Hi Angel,

Did you use the Gmail address when you bought the license?
Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.

Edited August 17, 2020 by CeciliaB
Corrected link

[A N G E L 0]

Thank you CeciliaB
I did not buy with Gmail and with mail.de I bought
But with that email, I bought 10 licenses that I can use on different accounts
So which antivirus section should I go to now to enter the license?

[CeciliaB 478]

You're welcome.

I've corrected the link in my previous post, please follow it including the last paragraph.

[A N G E L 0]

Thank you CeciliaB
But there is no section to import the purchased license into the account or antivirus
Please, one of the officials related to this problem should answer my problem. 
I paid 200 euros for 10 licenses, but I still could not use them

 

[CeciliaB 478]

You're welcome, Angel.

This forum is meant to be a way for users of the free version to help each other with common problems. Users of the paid versions are allowed to contact the support team. Usually this is done from the menus of the program but in this case you probably can't and have to use these ways:

Email address: [email protected]
Facebook: https://www.facebook.com/officialadaware/