How do I contact a real person?

[Julio 2]

So it took nearly two weeks of bouncing around before I got to someone who could cancel my subscription and give me my refund. Now I get an email that is welcoming me as a new user, acknowledging payment I didn't make or authorized, asking me to create an account (I still have the old one), and download/install the software. Why is that? Who do I email to resolve this situation?

Back on Adaware AV Pro.pdf

[CeciliaB 475]

Hi Julio,

Maybe I misunderstand your situation, but I don't understand why you need contact someone. You've received an email that doesn't make any sense. Don't you think that you can ignore it?

But the only way to contact the support team, that I know of is this: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/

 

[Julio 2]

Perhaps you're right, Cecelia. I can, and maybe should, ignore an email that comes from this company that doesn't make sense.  Thanks for the contact info.