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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

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AdAware Won't Open

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I was trying to perform a scan with AdAware SE Personal. I opened the program and I got the message 'Loading Definitions.' When I got this message the scan did nothing...it appeared to be 'stuck.' My computer locked up and I rebooted many times. After trying to run AdAware about 10 times (only to have the same thing happen) I gave up. When I open AdAware, WHY is it getting 'hungup' on 'Loading Definitions' and the program won't open so I can perform a scan?? HELP!!! ;)

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Hi debbie299,


Which version of Ad-Aware are you running? (And is it Build 1.06r1?)


I would suggest that you uninstall your current program using Add/Remove programs (Start > Settings > Add/Remove Programs) - then check C:\Program Files\Lavasoft and delete any folders/files left behind.


Then download and reinstall from Ad-Aware SE Personal Edition 1.06


Once installed, check for updated Definitions:




If there is a new Definition File, you will get an alert like this:




Dowload as per instructions.

Then scan as usual - set the Full Scan configuration as follows:




Please note the red cross and the green tick


Let us know if you still have problems.





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