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debbie299

AdAware Won't Open

2 posts in this topic

I was trying to perform a scan with AdAware SE Personal. I opened the program and I got the message 'Loading Definitions.' When I got this message the scan did nothing...it appeared to be 'stuck.' My computer locked up and I rebooted many times. After trying to run AdAware about 10 times (only to have the same thing happen) I gave up. When I open AdAware, WHY is it getting 'hungup' on 'Loading Definitions' and the program won't open so I can perform a scan?? HELP!!! ;)

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Hi debbie299,

 

Which version of Ad-Aware are you running? (And is it Build 1.06r1?)

 

I would suggest that you uninstall your current program using Add/Remove programs (Start > Settings > Add/Remove Programs) - then check C:\Program Files\Lavasoft and delete any folders/files left behind.

 

Then download and reinstall from Ad-Aware SE Personal Edition 1.06

 

Once installed, check for updated Definitions:

 

Check_for_Updates_1.gif

 

If there is a new Definition File, you will get an alert like this:

 

Update_defs__3_.gif

 

Dowload as per instructions.

Then scan as usual - set the Full Scan configuration as follows:

 

preparing_System_Scan.gif

 

Please note the red cross and the green tick

 

Let us know if you still have problems.

 

Regards,

 

Spike

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