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cant load adaware

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Hi Guys, I have just gone to broardband but it is very slow and the provider tried to install adaware but each time it tries to load defenitions I get a "no disk in drive error which crashes adaware and the computer. I've uninstalled and redownloaded adaware from your site and the problem is still there. I've tried running adaware from safe mode and the problem still exists. I'm running XP PRO. Hope you can help.

thanks. wassanne2001

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Hi

 

Do you have a removable drive assigned to C:? Maybe a zip drive or a Smart card reader? If so could you try loading this drive with the appropriate media and see if Ad-Aware will run now.

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Hi

 

Do you have a removable drive assigned to C:? Maybe a zip drive or a Smart card reader? If so could you try loading this drive with the appropriate media and see if Ad-Aware will run now.

 

 

Been there done that. Exactly the same result. As soon as Adaware starts to load I get a "no disk in drive please insert disk" error and Adaware and windows crashes. The "no disk in drive" window can't be closed and CONTROL ALT DELETE won't work also. Any help would be much appreciated.

thanks.

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Windows crashing sounds unusual, when it crashes do you get a blue screen with some white text on it? If so can you try this please.

 

Close Ad-Aware. Press start, select run and in the window that opens enter the text in bold:

 

services.msc

 

Click the OK button to open the Services window.

 

In the services window that is displayed, scroll down to "DCOM Server Process Launcher". You may need to drag the column indicator next to the column headed "Name" to the right to see the full name. Double-click on "DCOM Server Process Launcher" to open the Properties window then click on the "Recovery" tab.

 

Against the item "Select the computer's response if this service fails" there are three settings. In the drop down box change each one (First failure, Second failure and Subsequent failures) from "Restart the Computer" to "Restart the Service". Click OK to save the settings.

 

Now scroll down to "Remote Procedure Call (RPC)". Double-click on "Remote Procedure Call (RPC)" then click on the "Recovery" tab and repeat the above to change the three "Select the computer's response if this service fails" settings to "Restart the Service". Click OK to save the settings.

 

Close the services windows.

 

Restart Ad-Aware and try updating the defintions.

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Windows crashing sounds unusual, when it crashes do you get a blue screen with some white text on it? If so can you try this please.

 

Close Ad-Aware. Press start, select run and in the window that opens enter the text in bold:

 

services.msc

 

Click the OK button to open the Services window.

 

In the services window that is displayed, scroll down to "DCOM Server Process Launcher". You may need to drag the column indicator next to the column headed "Name" to the right to see the full name. Double-click on "DCOM Server Process Launcher" to open the Properties window then click on the "Recovery" tab.

 

Against the item "Select the computer's response if this service fails" there are three settings. In the drop down box change each one (First failure, Second failure and Subsequent failures) from "Restart the Computer" to "Restart the Service". Click OK to save the settings.

 

Now scroll down to "Remote Procedure Call (RPC)". Double-click on "Remote Procedure Call (RPC)" then click on the "Recovery" tab and repeat the above to change the three "Select the computer's response if this service fails" settings to "Restart the Service". Click OK to save the settings.

 

Close the services windows.

 

Restart Ad-Aware and try updating the defintions.

 

 

Thanks for your help. I tried these changes but it didn't work. I uninstalled adaware again and reloaded a new copy but as soon as adaware starts I get the "no disk in drive" window.Windows doesn't actually crash, what happens is while the "no disk in drive" window is dispayed, windows stops responding. To get it working I have to hit Control ALT Delete several times.But this does not bring up task manager .To get task manager up I have to try to close the "no disk in drive" window which may take a dozen or so clicks before task manager opens. From there it will take several attempts to close Adaware. If I try to close the "no disk" window it closes for a split second and reappears. I have installed and unistalled Adaware from 3 different sources including the internet so it's not the program thats corrupt.

 

Hope you can help. thanks. wasanne

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