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jhaney

Se Locks Up Will Not Complete Scann

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Adaware which has worked great for me for two years now locks up and will not complete a scan. It is always when it gets to

Software/Microsoft/Windows/Current Version/Shared DLLs...

 

Have all updates, uninstalled, reinstalled, still no go. Any advice would be truly appreciated. Defragged before last install. Downloaded install exe file new today.

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Hi,

 

Try the following:

 

Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:

 

"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke

"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep

 

Click OK.

 

Note: The path above (between the quotes) is the default location of Ad-Aware SE, if you installed to a different directory please adjust it to the correct location. For Ad-Aware SE Personal, when the GUI launches, you will need to click Start > Select Full System Scan > Click Next.

 

Click OK.

 

2. When the scan has completed, select Next.

3. In the Scanning Results window, select the "Scan Summary" tab.

4. Check the box next to each "target family" you wish to remove.

5. Click next, Click OK.

 

If you still have a problem, cancel BEFORE the scan reaches the point of stalling -- say after 20 objects are detected. Then click cancel and click on the log file. Remove any objects you choose and rescan. Again stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. It should work for you.

 

Let us know how you get on....

 

Thanks Chris Fry

www.lavasoft.de

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Tried your way in, worked but still stalled at shared DLLs, does not detect anything before it gets to there. I have had very good luck with SE before but for the last month it will not complete a scan. Do not understand your target family instructions. I train dogs for a living, I sometimes struggle with technology.

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If the scan does not detect anything before that point you do not need to follow the advice about removing target families, as you have nothing to remove.

 

I train dogs for a living, I sometimes struggle with technology.

 

We recently got a puppy, golden labrador.... about 14 weeks old. *Saffron incase anybody is wondering*

 

Any suggestions to get her to stop chewing my ankles?

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Perfect, so how do I get it to complete a scan. Not doing something, that I am capable of.

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Tried your way in, worked but still stalled at shared DLLs, does not detect anything before it gets to there. I have had very good luck with SE before but for the last month it will not complete a scan. Do not understand your target family instructions. I train dogs for a living, I sometimes struggle with technology.

 

Birddog. Please download and install "HijackThis" from Majorgeeks here

 

Install this, and do a scan of your system. You can create a HijackThis log from the scan, which you can then post in the "HijackThis Logs" forum under "Help! I think my computer is infected, what do I do?"

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Birddog. Please download and install "HijackThis" from Majorgeeks here

 

Install this, and do a scan of your system. You can create a HijackThis log from the scan, which you can then post in the "HijackThis Logs" forum under "Help! I think my computer is infected, what do I do?"

 

 

Did as you asked.

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His HijackThis log is clean. I searched around a bit and found one solution offered that worked in another forum, with a user having the same problem with Adaware freezing at the Shared DLLs

 

Try checking your hard disk for errors

How to perform disk error checking in Windows XP

http://support.microsoft.com/default.aspx?...kb;en-us;315265

 

I think this method is easiest if you have never done this before:

Iwould recommend running the 3rd option under #4

 

To run Chkdsk from My Computer or Windows Explorer

1. Double-click My Computer, and then right-click the hard disk drive that you want to check.

2. Click Properties, and then click Tools.

3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,

4. Use one of the following procedures:

• To run Chkdsk in read-only mode, click Start.

• To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors check box, and then click Start.

• To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors check box, and then click Start.

Note If one or more of the files on the hard disk drive are open, you will receive the following message:

The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?

Click Yes to schedule the disk check, and then restart your computer to start the disk check.

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I suspect that Symantec may have something to do with it. Did you recently update / install Symantec before this hanging issue occured?

 

It could be that Ad-Aware is conflicting with Symantec, and the Symantec anti-tampering technology is blocking Ad-Aware. Could you try to temporarily turn off Symantec, and do another scan?

 

Thanks

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I suspect that Symantec may have something to do with it. Did you recently update / install Symantec before this hanging issue occured?

 

It could be that Ad-Aware is conflicting with Symantec, and the Symantec anti-tampering technology is blocking Ad-Aware. Could you try to temporarily turn off Symantec, and do another scan?

 

Thanks

 

Turned off Symantec, stuck at same spot. Will try disk error check now. Thanks a ton you guys. On the dog ankle question, the answer for any chewing question is almost always replace the non-desired chew toy with a chew toy that is approved.

 

 

Turned off Symantec, stuck at same spot. Will try disk error check now. Thanks a ton you guys. On the dog ankle question, the answer for any chewing question is almost always replace the non-desired chew toy with a chew toy that is approved.

 

Symantec off, chkdsk done, still stalls out at shared dlls

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Turned off Symantec, stuck at same spot. Will try disk error check now. Thanks a ton you guys. On the dog ankle question, the answer for any chewing question is almost always replace the non-desired chew toy with a chew toy that is approved.

Symantec off, chkdsk done, still stalls out at shared dlls

 

could you post up a list of the contents of the shared dlls folder?

 

tip: right click on the bar that decides what file details are shown... add vendor information and product version etc... this may help in seeing if there is a nasty file there....

 

have you been experiencing any unusual problems with the machine at all? (apatr from the freezing that is)

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could you post up a list of the contents of the shared dlls folder?

 

tip: right click on the bar that decides what file details are shown... add vendor information and product version etc... this may help in seeing if there is a nasty file there....

 

have you been experiencing any unusual problems with the machine at all? (apatr from the freezing that is)

 

LS Steve,

 

Will do, where do I look for this shared dlls file. Are you in Sweden, what time is it there?

 

No problems at all other than Adaware will not complete in the last couple of weeks. CHKDSK did fix some files and I thought we had it, but no go.

 

I am perfectly willing to pay for this product, I have used it with success for two years. Is part of my problem I have the free version.

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Guest LS AndreasB

Hi

 

The list of shared DLLs can be found in the registry under

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

 

Post here if you aren't familiar on how to work with the registry and we'll give you some help...

 

Just export the entire SharedDLLs-key and post the exported data here... maybe that can be of some help...

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Have done a little with the reg but a step by step would be very appreciated.

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Went there through regedit, how do I export?

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Guest winchester73

In case you need more instructions ...

 

Download from the link at the bottom of that page, and unzip it into.

 

Next, Start > Run and type this into the box taht opens: listdlls > dlllog.txt

 

This will create a log file that will open in Notepad, and you can copy/paste it here.

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w73,

 

It runs real fast than, disappears. How do I save it to show to you? You answered before the question, you are good.

 

 

windows cannot find listdlls

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sorry to be slow but search where please?

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Guest winchester73

Right click on the Start button, then Search ...

 

Enter dlllog.txt in the "search for files or folders named" box, and then select your hard drive (usually c:\) in the "look in" drop down box.

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Using search from the Start button. typing dlllog.txt. turns up nada. dlllist runs from my downloaded files folder, I see it run but then disappears quickly.

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To create a log with ListDlls that can be posted on the forums, or sent to the experts - download ListDlls from the provided URL. Unzip the file c:\

 

Now open a command prompt and type "cd \". Type "listdlls > dlllog.txt". This will create a log file containing the output from the ListDlls command in c:\dlllog.txt

 

ListDlls is very handy if you have a windows process which has been injected with a dll, and you wish to find out which dll is the bad apple. With Listdlls, you can specify a process to list the loaded dlls for. "listdlls explorer.exe > dlllog.txt" will give you a list of all dlls loaded into explorer.exe

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Guest winchester73

Did you put the spaces in the listdlls > dlllog.txt command?

 

You can type listdlls /? for a list of the command line switches.

 

If no joy, you could download Process Explorer from: http://www.sysinternals.com/ntw2k/freeware/procexp.shtml

 

Install and open it. In the menu pick VIEW | Lower Pane | DLL’s.

 

This will list the DLL’s and what application has them open.

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You could also use "Filemon" from Sysinternals during the Ad-Aware scan.

 

Download filemon from http://www.sysinternals.com/Utilities/Filemon.html and unzip it to the Desktop

 

Run Filemon.exe. When you have come into the program, you can filter which process you wish to see disk activity for. To filter a process, click the icon that looks like a funnel, or press "ctrl + L"

 

post-3-1145484965_thumb.jpg

 

When Filemon has started, start your Ad-Aware scan. At the point Ad-Aware hangs, you will hopefully see the last file it accessed right before the hang

 

//Steve

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