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fourfoox

Errors Messages In Adaware 2007 - Can't Use It!

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I downloaded Ad-Aware 2007 - more than once to try to correct the error messages. I continue to get multiple error messages.

1st error message: as the program loads, I get "Ad-Aware 2007 Service has encountered a problem and needs to close..."

2nd message: "Service error: 6000 has occurred. Description: Lost connection with Ad-Aware service. Termiinating gracefully...."

3rd error message: "Cannot connect to web update server. Server is busy."

 

Ad-Aware will not even open.

 

As I said, I've re-downloaded to try to resolve the problems.

 

I'm stuck. What next?

 

Oh, my system: Windows XP, computer is a Dell XPS 400.

 

fook

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i get the same problems, on both of my computers..

 

i tried deleting everything that was related to lavasoft, even in the registry.

 

i haven't seen a fix for this yet.

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I have encountered a very similar problem when trying to install AdAware 2007 (paid) version 7.0.1.3 on a computer running Windows XP Home Edition with service pack 2 build 2600.

 

Near the end of the installation program (I think when it's trying to start AdAware as I get the same errors when trying to start it as well) I get an error box with the following text:

 

aawservice.exe - Application Error

 

The exception unknown software exception (0xc000000d) occured in the application at location 0x0044a1c2.

 

Click on OK to terminate the program

Click on CANCEL to debug the program

 

 

 

I also got:

 

Cannot connect to web server.

Server is busy.

 

Service error: 6000 has occurred.

Description: Lost connection with Ad-Aware service.

Terminating gracefully.

 

 

I had the same problem when trying to install the free version last week.

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Same error 6000 here. Windows XP Pro 5.1.2600, just downloaded ad-aware (free version) tonight. Someone in another thread mentioned Canon printers possibly being involved in the problem. I do have a driver installed on this machine for a Canon S9000.

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Ihad the same problem and solved it by getting a refund and deleting the program from my system. In another month or so the program will hopefully be debugged. In the meantime just use the older version.

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Same Service Error: 6000 for me too. New computer - Vista ect. I had no problems with the Ad-Aware Beta.

I hope they get it figured out soon.

Cuggie

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Hello All,

 

The LS Devs are aware of the 6000 error issue, and it is being investigated - see this Topic: http://www.lavasoftsupport.com/index.php?showtopic=9661

 

(@JoeNC: Yes, that is the thread where Canon is mentioned).

 

Regards,

 

Spike

 

NB: For those running XP - during beta-testing, if I received the "service terminating gracefully" message, I ran "services.msc", highlighted the aawservice and clicked on Re-Start. Quite often that restarted the service again for me. Currently running AAW 2007 Pro, without any problems (except that irritating icon-blinking - due to be addressed in a coming update).

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In the meantime, I have uninstalled Ad-Aware 2007. Is it possible to download the older version of Ad-Aware so I have something running while this bug is getting fixed? I'm not really interested in all sorts of complicated work-arounds.

 

thanks,

fook

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